| Job Title: | Call Centre Agent (New Accounts) |
|---|---|
| Location: | Durban, KwaZulu-Natal, South Africa (On-site) |
| Company: | Mr Price Money |
Join the Mr Price Money Team as a Call Centre Agent – New Accounts
Job Overview
Are you passionate about customer service and account verification? Mr Price Money is hiring a Call Centre Agent (New Accounts) to support its growing team in Durban. In this on-site role, you’ll handle new store card applications, verify customer details, and provide top-tier service to ensure a smooth onboarding experience for all customers.
This is more than a job—it’s your chance to build a long-term retail career with one of South Africa’s most trusted and innovative financial services brands.
Key Responsibilities
- Handle store card application processing across all Mr Price Group divisions.
- Confirm personal and employment details telephonically to verify account applicants.
- Update customer details in the Debtors system to ensure information accuracy.
- Respond to customer queries and correspondence promptly and professionally.
- Ensure excellent service delivery by preventing backlogs and resolving complaints quickly.
Why Join Mr Price Money?
Working at Mr Price Money offers more than just a paycheck—it’s a springboard for career growth and financial empowerment.
- Incentives: Earn attractive bonuses for meeting your targets.
- Learning & Development: Access training programs and upskilling initiatives.
- Staff Discounts: Enjoy associate discounts at all Mr Price Group brands: Mr Price, Mr Price Sport, Mr Price Home, Sheet Street, and Miladys.
- Employee Share Scheme: After one year of permanent service, become a part-owner of Mr Price Group through our innovative share program.
Minimum Requirements
- Grade 12 / Matric certificate.
- 1 year of call centre experience (preferably in new accounts).
- Previous experience with account application processing is an advantage.
Skills & Attributes
- Communication: Clear, confident, and customer-focused verbal communication skills.
- Attention to Detail: Accurately capture and verify sensitive customer data.
- Problem Solving: Quickly identify and resolve account-related issues.
- Empathy: Understand and respond sensitively to customers’ concerns.
- Listening: Active listening skills to ensure accurate understanding of customer needs.
Industry Knowledge
To thrive in this role, you should be familiar with key South African financial legislation, including:
- Consumer Protection Act
- POPI (Protection of Personal Information Act)
- National Credit Act (NCA)
- ICASA (Independent Communications Authority of South Africa)
About Mr Price Money
Mr Price Money is the financial services division of Mr Price Group, offering a variety of credit products, store cards, insurance, and mobile services to millions of South African customers. With a focus on accessibility, affordability, and innovation, Mr Price Money continues to lead in retail financial services.
This is your chance to grow with a company that’s committed to career development, rewards performance, and empowers its employees.
Apply Now
Ready to take the next step in your career? Join the Mr Price Money team in Durban as a Call Centre Agent – New Accounts. Submit your application via the official Mr Price Group careers portal. Make sure to highlight your customer service experience, knowledge of credit application processes, and familiarity with financial regulations.
With the rise in digital retail services, new accounts teams are essential to keeping customer experiences smooth, fast, and secure. Be part of something big. Be part of Mr Price Money.
