| Job Title: | Call Centre Agent X6: Fixed Term Contract MN 3887/25 |
|---|---|
| Date: | Closing Date: 19 August 2025 |
| Location: | Meyerton, ZA |
| Salary: | R151,420.20 p.a. (fixed term contract) |
| Company: | Midvaal Local Municipality |
Midvaal Local Municipality Is Hiring Call Centre Agents
Introduction
Looking for a stable position in customer service? Midvaal Local Municipality is offering an exciting opportunity for six qualified individuals to join their team as Call Centre Agents. Based in Meyerton, this fixed-term contract position is perfect for friendly, motivated individuals who enjoy helping people and working in a fast-paced contact centre environment.
About the Role
As a Call Centre Agent, your primary role will be to receive and dispatch calls, register complaints, and provide professional feedback to customers. You’ll be working closely with the community, addressing their needs and concerns in line with the municipality’s service charter. The role includes both day and afternoon shifts, providing flexibility for different lifestyles.
- Answer and manage incoming calls professionally
- Register complaints and service requests accurately
- Dispatch issues to relevant departments
- Provide timely feedback to the community
- Meet and exceed performance goals set by the municipality
- Support other admin or call centre duties as assigned
Who Should Apply
This opportunity is ideal for individuals who live within the Midvaal Local Municipality, love working with people, and thrive in customer service roles. If you are patient, friendly, and committed to quality service delivery, you are encouraged to apply.
Skills & Requirements
To be considered for this position, applicants must meet the following requirements:
- Grade 12 (Matric certificate)
- Certificate in Call Centre Support, Contact Centre or Business Process Support
- Fully bilingual in English and Afrikaans (knowledge of IsiZulu or Sesotho is a bonus)
- At least 2 years of experience in a call centre or similar customer service environment
- Excellent telephone etiquette and communication skills
- Computer literate with strong administrative ability
- Attention to detail and the ability to stay calm under pressure
- Knowledge of Midvaal’s municipal area is a strong advantage
- Willing and able to work shifts (Day: 06:00–14:00, Afternoon: 14:00–22:00)
- Must be able to travel to and from Meyerton daily
Benefits
Midvaal Local Municipality offers a competitive fixed annual package of R151,420.20. While this contract runs until 30 September 2028, it gives successful candidates the opportunity to gain meaningful, long-term experience in local government service delivery.
Additional perks include:
- Professional training and development opportunities
- Experience in a government environment
- Supportive team environment
- Serving your local community in a meaningful way
How to Apply
Ready to take the next step? Here’s how you can apply for this exciting call centre agent job:
- Ensure you meet all the listed requirements
- Prepare your updated CV, certified copies of qualifications, and proof of residence
- Submit your application before 12:00 PM on 19 August 2025
- Applications can be submitted through the official Midvaal Local Municipality website or as instructed in the original job posting
Closing
This is your chance to be part of a respected municipality and contribute to improving service delivery in your area. If you’re passionate about customer service and looking for a steady, rewarding role, apply today. Don’t wait until the last minute – your future as a call centre agent starts now!
