| Job Title: | Call Centre Agent |
|---|---|
| Date: | Closing Date: 24 October 2025 |
| Location: | Newlands East, KwaZulu-Natal |
| Company: | Pedros |
Join Pedros as a Call Center Agent in Newlands East
Introduction
Looking to kickstart or grow your career as a call center agent? Pedros, one of South Africa’s fastest-growing restaurant brands, is hiring! If you have a passion for customer service, great communication skills, and want to work in a vibrant environment, this could be the perfect job for you.
About the Role
As a Call Centre Agent at Pedros, you will be the first point of contact for our valued customers. Your main role will be to answer inbound calls, take accurate food orders, and help customers with any queries related to our menu or services. This role is vital in ensuring customers have a smooth and enjoyable experience from the moment they call to when they collect their order.
Key Responsibilities
- Provide clear and friendly assistance over the phone.
- Offer helpful menu information and make suggestions.
- Take orders for delivery or collection and ensure accuracy.
- Help customers make changes to their existing orders.
- Communicate special requests to the relevant store.
- Upsell menu items and suggest extras to improve customer experience and boost sales.
Who Should Apply?
This role is perfect for someone who enjoys talking to people, can stay calm under pressure, and pays attention to detail. If you’ve worked in a restaurant, call center, or similar role, your experience will be a big plus!
Skills & Requirements
- Matric certificate is required.
- Good computer literacy and ability to type while talking.
- Excellent phone etiquette and communication skills.
- Fluent in both written and spoken English.
- Experience with inbound calls is preferred.
- Previous work in a call centre or customer service environment is beneficial.
Benefits of Working at Pedros
- Be part of a fast-growing and dynamic restaurant brand.
- Work in a supportive and people-focused environment.
- Opportunities for growth and learning on the job.
- Develop communication, sales, and customer handling skills.
How to Apply
If you’re excited about this opportunity and meet the requirements, don’t wait! Here’s how you can apply:
- Prepare your updated CV and a brief cover letter (if possible).
- Highlight your customer service or call center experience.
- Submit your application through the official Pedros job portal or where the job was posted.
Closing
At Pedros, we believe in delivering more than just great food — we provide amazing service. If you’re ready to be the friendly voice behind our brand, apply now and take your first step towards an exciting career as a call center agent in one of South Africa’s leading restaurant chains.
Don’t miss out — applications close on 24 October 2025. Good luck!
