| Job Title: | Call Centre Agent (Customer Service – E-commerce) |
|---|---|
| Date: | Posted on 26 August 2025 |
| Location: | Durban, KwaZulu-Natal, South Africa (Hybrid) |
| Company: | Mr Price Money |
Join Mr Price Money as a Call Centre Agent – E-commerce Support
Introduction
Are you passionate about helping online customers and solving problems efficiently? Mr Price Money is hiring a Call Centre Agent (Customer Service – E-commerce) to join its team in Durban. This hybrid role is perfect for individuals who thrive in a fast-paced environment and are familiar with e-commerce platforms and digital support tools.
As South Africa’s online retail landscape grows, so does Mr Price Money’s need for skilled customer service representatives who understand the intricacies of online shopping, account management, and digital order processing.
About the Role
As a Customer Service Representative in the e-commerce division, you’ll be responsible for managing incoming customer interactions via phone, WhatsApp, web chat, and email. You’ll handle everything from online order tracking to billing issues and account updates. This is a crucial role where your ability to deliver a consistent, high-quality customer experience will directly impact customer satisfaction and loyalty.
You’ll work closely with internal departments, adhere to company policies, and help Mr Price Money maintain its reputation as a leader in retail and online shopping services.
Ideal Candidate Profile
This role is designed for someone who’s experienced in both e-commerce customer service and account management. You should be comfortable handling digital queries and understand how to navigate online orders, returns, and account systems.
If you’ve used platforms like WooCommerce, Shopify, Magento, or have worked in online retail support, this opportunity is a great fit for you.
Key Responsibilities
- Assist customers with account-related queries and online order concerns.
- Communicate professionally via phone, WhatsApp, email, and web chat.
- Log and update account and order information accurately in the system.
- Investigate customer complaints and follow up to ensure a timely resolution.
- Meet monthly performance targets and adhere to quality standards.
- Ensure compliance with service regulations such as NCA and POPIA.
- Provide consistent and friendly support that reflects the Mr Price brand.
Minimum Requirements
- Grade 12 / Matric certificate.
- 1+ year of call centre experience, specifically in e-commerce or account servicing.
- Basic understanding of e-commerce platforms like Shopify, WooCommerce, or Magento is a plus.
- Strong knowledge of Microsoft Office tools.
- Familiarity with customer protection legislation (e.g. NCA, POPIA).
- Excellent communication, problem-solving, and time management skills.
- Ability to work well in a hybrid environment and collaborate with remote teams.
Why Join Mr Price Money?
Mr Price Money is more than just a financial services brand—it’s an innovative part of South Africa’s leading fashion and home retailer. As the business grows its digital and online offerings, there are excellent career opportunities for individuals looking to thrive in the e-commerce space.
- Hybrid working model (split between home and office).
- Inclusive and performance-driven work culture.
- Opportunities for training and internal promotion.
- Work for one of South Africa’s most loved retail brands.
Relevant Skills That Will Set You Apart
- Experience with CRM systems or ecommerce inventory management tools.
- Familiarity with Shopify ecommerce stores or Magento ecommerce environments.
- Knowledge of customer engagement best practices in digital channels.
- Understanding of digital support metrics like response time and resolution time.
Ready to Apply?
If you’re ready to grow your career in e-commerce customer support and meet the above requirements, this is the opportunity for you. Apply directly via the Mr Price Group’s careers page and take the next step in your customer service journey.
Make sure your CV reflects your experience in e-commerce, call centres, or online retail support. Include any tools you’ve used such as Shopify, WooCommerce, or QuickBooks.
Closing Thoughts
With the retail world moving online, there’s never been a better time to join a team that’s innovating in the e-commerce space. Whether you’re answering order queries, resolving account issues, or delivering top-notch service through WhatsApp, this role puts you at the heart of the online shopping experience.
Apply now and be part of the future of retail with Mr Price Money.
Apply Now