| Job Title: | Call Center Agent |
|---|---|
| Date: | Closing Date: August 19, 2025 |
| Location: | Johannesburg |
| Company: | FNB (First National Bank) |
Join FNB as a Call Center Agent – Apply Before August 19!
Introduction
Are you looking for a flexible, part-time job with one of South Africa’s top banks? FNB (First National Bank) is currently hiring for a call center agent position in Johannesburg. This is your chance to step into the financial services industry with a reputable brand known for innovation and excellent service. But hurry—applications close on August 19, 2025!
About the Role
As a call center agent at FNB, you will be responsible for managing customer interactions through phone calls, emails, and live chats. Your job will be to ensure customer needs are addressed quickly and efficiently. You’ll also help resolve issues, provide information, and support the business by maintaining a high level of customer satisfaction.
In this part-time role, you’ll work closely with other team members and follow structured procedures to deliver service excellence. The role includes both inbound and outbound communication, with a focus on problem-solving and customer support.
Who Should Apply
This position is perfect for someone who enjoys talking to people, solving problems, and working in a fast-paced environment. If you are reliable, adaptable, and have strong communication skills, FNB wants to hear from you.
Whether you’re starting out in your career or looking for part-time work in a professional setting, this job offers a great opportunity to grow within the FirstRand group.
Skills & Requirements
- Good communication and listening skills
- Ability to handle queries via phone, email, and live chat
- Team player with a proactive attitude
- Willingness to learn and improve
- Problem-solving abilities
- Flexible and able to adapt to changes quickly
- Customer-focused mindset
- Basic computer literacy
Responsibilities
- Answer incoming calls and respond to customer emails and chats
- Handle complaints and resolve queries efficiently
- Follow up with customers to ensure full resolution
- Place outbound calls for documentation and follow-ups
- Support eBucks queries at the branch level
- Participate in team meetings and share information
- Maintain documentation and adhere to schedules
- Ensure compliance with all company policies and ethics
Benefits
- Join a leading South African bank
- Gain experience in a professional, supportive environment
- Be part of a dynamic and diverse team
- Opportunity to grow within the FirstRand group
- Training and performance feedback to help you develop
- Contribute to innovation and improved service delivery
How to Apply
Ready to join the team? The application process is simple:
- Visit the FNB careers page
- Search for job requisition ID: R38497
- Submit your updated CV and complete the application form
- Ensure your application is in before August 19, 2025
Closing
This call center agent role at FNB offers a chance to be part of a trusted financial institution, gain hands-on experience, and contribute to customer success. With just hours left before the deadline, don’t miss out on this opportunity to grow your career with FNB. Apply today and take the first step toward a rewarding journey in customer service!
