 |
| Greys Recruitment Vacancies, IT, Permanent, Durban, KwaZulu Natal, |
| Job Title: | 1st Line IT Support (Service Desk Analyst) |
|---|---|
| Closing Date: | 2025-08-10 |
| Job Type: | Permanent |
| Job Reference: | DBN003221 |
| Industry: | Information Technology / Telecommunications |
| Location: | Durban, KwaZulu Natal, South Africa |
| Salary: | R 16 000 Monthly |
Join Measured Ability as a 1st Line IT Support Analyst in Durban
Kickstart Your IT Career in a Dynamic Environment
Measured Ability is seeking a motivated and customer-focused 1st Line IT Support Analyst to join their growing IT team in Durban. This is a fantastic opportunity to build your experience in a professional tech support setting while helping users across the organization with their IT needs.
What the Job Is About
As the first point of contact for technical issues, you’ll handle support tickets, resolve common problems, and escalate more complex issues. Your role will combine excellent customer service with solid technical skills to ensure smooth day-to-day IT operations.
Who Should Apply
You’re a great fit if you:
- possess one to two years of experience working in helpdesk or IT support positions.
- Hold an A+ Certification (required)
- Have Microsoft or Service Desk certifications (preferred)
- Understand how to manage tickets and work with Office 365
- Enjoy helping others and solving technical problems
Skills Requirements
- Experience using ITSM tools and service desk platforms
- Basic knowledge of Windows 10/11, Office 2016–O365
- Office 365 support experience (user and group management)
- Familiarity with PC hardware setup and troubleshooting
- Understanding of basic networking concepts
- ITIL Foundation and Active Directory knowledge are advantageous
- Excellent communication and problem-solving skills
Benefits
- Monthly salary of R 16 000
- Join a collaborative, fast-paced tech team
- Opportunity to gain hands-on experience in enterprise IT
- Work in a professional environment with room for growth
How to Apply
Interested in this role? Follow these quick steps to apply:
- Search for “1st Line IT Support”
- Click “Apply” and upload your CV
Motivational Closing
If you’re passionate about technology, eager to grow in your career, and enjoy helping people solve IT issues, this role is your perfect next step. Don’t miss this opportunity to join Measured Ability’s talented IT team—apply today and start your journey in tech support!