 |
| Nedbank Careers, Call centre, Sales, Banking, Johannesburg, Gauteng, |
Join Nedbank as an Outbound Call Centre Agent in Johannesburg
| Job Title: | Outbound Call Centre Agent |
|---|---|
| Closing Date: | Not Specified |
| Job Type: | Full-time |
| Job Reference: | 140928 |
| Industry: | Sales and Services / Call Centre |
| Location: | Johannesburg, South Africa |
| Salary: | Not Specified |
Introduction
Nedbank, a leading financial institution in South Africa, is looking for a motivated and professional Outbound Call Centre Agent. This role is key to creating a positive first impression for new clients and maintaining strong client relationships through quality service and communication.
What the Job Is About
As an Outbound Call Centre Agent, you will conduct welcome calls to new MFC clients, verify customer details, obtain marketing consent, and offer relevant products. You’ll also be responsible for handling client queries, logging interactions accurately, and helping ensure excellent client satisfaction through every call.
Who Should Apply
This role is ideal for individuals who:
- Are passionate about customer service and relationship building
- Thrive in a structured, performance-driven environment
- Are adaptable and eager to grow within a reputable financial institution
- Can work well under pressure and meet daily call targets
Skills Requirements
- Matric / Grade 12 or National Senior Certificate (Essential)
- Call Centre Certificate (Preferred)
- Good communication and listening skills
- Strong knowledge of banking procedures and systems
- Understanding of risk, governance, and compliance practices
- Basic business writing and computer literacy
- Ability to manage work efficiently and adapt to changing priorities
Benefits
Working at Nedbank offers more than just a job. Employees benefit from:
- Structured career development and training opportunities
- Supportive work culture aligned with core values like integrity and respect
- Participation in company-led social and community initiatives
- Exposure to a professional banking environment with growth potential
How to Apply
Interested candidates can apply through the Nedbank careers portal. Make sure your CV is updated and highlights your call centre or customer service experience.
Motivational Closing
Ready to take the next step in your career with a respected South African bank? Join Nedbank and help shape the customer experience through excellent service and professional growth. Apply now and be part of a team that values your contribution.