| Job Title: | Reservations Call Center Agent |
|---|---|
| Closing Date: | 2025/07/29 |
| Job Type: | Permanent |
| Job Reference: | NEW250722-1 |
| Industry: | Hospitality |
| Location: | Cape Town, Western Cape, South Africa |
| Salary: | Not Specified |
Join Newmark as a Reservations Call Center Agent in Cape Town
Be Part of a Leading Hospitality Brand
Newmark is looking for a professional and customer-focused Reservations Call Center Agent to join our Cape Town team. This is a great opportunity for someone who is passionate about hospitality and customer service. As the first point of contact for guests, your role is key in delivering exceptional service and creating seamless booking experiences.
What This Job Is About
The Reservations Call Center Agent handles all guest booking inquiries across Newmark’s portfolio of properties. You will be responsible for managing reservations via phone and email, creating guest profiles, processing payments, and upselling services and packages. Your work directly impacts guest satisfaction and supports revenue growth.
Who Should Apply
This role is ideal for individuals who are energetic, friendly, and professional. If you enjoy working in a dynamic environment and have a passion for helping others, this position is for you. Previous hospitality or call center experience will be beneficial, but if you’re a fast learner with a can-do attitude, you’re welcome to apply.
Skills and Experience Needed
- Grade 12 / National Certificate (minimum education requirement)
- Excellent communication skills – both written and verbal
- Strong attention to detail and commitment to quality
- Ability to stay calm and professional under pressure
- Customer service-oriented mindset
- Problem-solving and multitasking skills
- Ability to work independently and as part of a team
- Familiarity with Opera PMS is a plus
- Previous call center or hospitality experience is advantageous
Key Responsibilities
- Respond to guest inquiries via telephone and email professionally
- Accurately create and update reservations across all properties
- Maintain guest records, bookings, payments, and notes
- Upsell accommodation types and special packages
- Follow up on quotations to convert leads into bookings
- Resolve guest concerns or escalate them to management when needed
- Coordinate guest requests such as dinner bookings and transfers
- Report system or rate issues to the Reservations Supervisor
- Process invoices and payments, ensuring all data is accurate
- Respond to all emails within expected turnaround times
- Attend training sessions and maintain high service standards
Why Work at Newmark?
Newmark is a respected name in the hospitality industry, known for excellence in guest service. By joining our team, you will gain valuable experience, ongoing training, and be part of a supportive work environment. This role offers growth potential for those who want to build a long-term career in hospitality.
How to Apply
Interested candidates should apply before the closing date of 29 July 2025. Prepare your CV and relevant documents, and submit your application through Newmark’s official career portal or recruitment platform. Make sure your contact information is up to date so we can reach you for interviews.
Take the Next Step in Your Career
If you’re ready to deliver outstanding customer service and be part of a passionate, high-performing team, we encourage you to apply today. Join Newmark and help us create memorable experiences for every guest, every time.
