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Customer Service Job in Johannesburg – Advanced Call Center Technologies Hiring Now

Acttoday Careers,Call centre,Johannesburg,Gauteng,
Acttoday Careers, Call centre, Johannesburg, Gauteng,

Customer Service Job in Johannesburg – Advanced Call Center Technologies Hiring Now

Job Title: Customer Service Representative
Company: Advanced Call Center Technologies (ACT)
Location: Johannesburg, South Africa
Job Type: Full-Time
Posted Date: June 1, 2025
Closing Date: Open Until Filled

Job Overview

Advanced Call Center Technologies (ACT) is looking for motivated Customer Service Representatives to join their Johannesburg team. This is a great opportunity for individuals with strong communication skills who enjoy helping others and want to grow in a supportive environment.

Key Responsibilities

  • Handle incoming calls from customers regarding billing, payments, fraud alerts, and service support.
  • Provide accurate information and resolve customer concerns efficiently.
  • Document customer interactions while on calls.
  • Meet service quality and productivity standards.
  • Work together as a team and raise concerns when needed.
  • Maintain regular attendance and follow management directions.

Requirements

  • High School Diploma or GED is required.
  • It is preferred if you have prior call centre or customer service experience.
  • Excellent typing and computer navigation skills.
  • Ability to multi-task and communicate effectively.
  • Must pass a background check.

Why Work at ACT?

ACT is committed to equal opportunity and diversity in the workplace. Employees are valued and supported with growth opportunities, fair compensation, and a positive work culture.

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