Sales Operations Specialist Job in Durban – Call Centre Careers at Mr Price Money

Mr Price Vacancies, Sales, Call centre,

Job Overview

Mr Price Money is looking for a skilled Sales Operations Specialist to join their Contact Centre team in Durban, KwaZulu-Natal. This on-site role is ideal for professionals with strong leadership experience in insurance sales and contact centre environments.

Key Responsibilities

• Sales Forecasting: Develop customer acquisition strategies, manage sales incentives, and provide accurate forecasting.
• Campaign Planning: Forecast staffing needs and campaign data using market insights.
• Stakeholder Engagement: Build strong relationships with IT, BI, Operations, and Commercial teams to deliver business results.
• Operations Management: Oversee full sales processes and manage all systems and tools for the contact centre.
• System Optimization: Improve process efficiency and performance through strategic implementation and teamwork.
• Training Leadership: Manage sales trainers and performance coaches, assess training needs, and monitor effectiveness.
• Reporting: Analyze performance data, leave reports, and KPIs to find trends and areas of improvement.
• Data Analysis: Conduct regular data audits, update contact information, and use analytics to boost operations and revenue.

Minimum Requirements

• Matric Certificate (essential)
• Relevant FAIS qualification (RE1 and/or RE5 advantageous)
• At least 5 years of leadership experience in an insurance sales contact centre
• Proficiency in CRM systems and call centre tools
• advanced proficiency with Microsoft Office (Word, Excel, PowerPoint, and Outlook)
• Strong written communication skills, with reporting and presentation experience

Location

Durban, KwaZulu-Natal, South Africa – On-Site

How to Apply

If you’re ready to advance your career in a leading South African brand, apply now to join Mr Price Money’s dynamic Contact Centre team.