Call Centre Assistant Job – Tekkie Town | Customer Service Jobs George, South Africa 2025

Pepkor speciality vacancies, Call centre, Temporary,

Call Centre Assistant Job Opportunity – Tekkie Town (George, Western Cape)

Job Description

An exciting opportunity is available for a Call Centre Assistant at Tekkie Town’s Support Centre in George. This is a temporary 3-month contract role within the Customer Services Team, focused on ensuring high-quality service and support across all stores.

Key Responsibilities

• Respond to complaints from customers and the store by phone, email, mail, or social media.
• Make calls to customers and stores to verify or obtain information.
• Perform basic day-to-day administrative tasks.
• Assist with processing orders, refunds, or exchanges.
• Assist the supervisor of customer services in upholding high standards of service.
• Accurately file documentation electronically and manually.
• Prepare data and reports as needed.

Qualifications

• Grade 12 certificate or equivalent (essential)

Knowledge, Skills and Experience

• Basic computer literacy (Word, Excel, Outlook preferred)
• Strong verbal and written communication in English
• Fluency in Xhosa or other African language (advantageous)
• Professional voice tone on calls
• Excellent attention to detail
• Customer service focus
• Friendly, calm, and stress-tolerant attitude
• Fast learner and adaptable
• High energy and results-driven
• Reliable and positive under pressure

Inherent Job Requirements

• Strong administrative and organizational skills
• Confident, task-oriented, and decisive
• Excellent timekeeping and reliability
• Effective communication and problem-solving abilities

Interested candidates should apply before the closing date: 16 June 2025.