 |
| KwaZulu Natal, Call centre, |
| Job Title: | Outbound Collections Agent |
|---|---|
| Location: | Durban Central, Durban, South Africa |
| Job Type: | Full-Time | Call Centre |
| Category: | Collections, Customer Service, Sales |
| Company: | Nimble Credit Solutions |
Are you ready to kickstart or grow your career in collections or call centre jobs in Durban? We are seeking driven and enthusiastic candidates to become Outbound Collections Agents for our vibrant team at Nimble Credit Solutions.
Why Work With Us?
At Nimble Credit Solutions, we care about your growth, your income, and your future. We’re not just offering a job — we’re offering a career opportunity with real rewards.
Here’s What You Get:
- Uncapped Commission: The more you collect, the more you earn.
- Full Benefits Package: Includes Medical Aid, Life Cover, Funeral and Disability Cover.
- Paid Birthday Leave
- Study and Maternity Leave
- Hybrid Work Options: Available for top performers.
- Free Wi-Fi: Stay connected during breaks.
- Paid Overtime: Boost your income with extra hours.
- Prosperity Savings Plan: Includes a R1,000 kick-start bonus for meeting targets.
Job Overview: What You’ll Do
As a Collections Consultant, your role is to contact customers with overdue accounts and help them create a plan to settle their debt. It’s not just about collecting payments — it’s about problem-solving and building trust.
Key Responsibilities:
- Make outbound calls to collect outstanding payments.
- Negotiate and set up payment plans with customers.
- Keep detailed records of all conversations and agreements.
- Handle customer queries in a professional and helpful manner.
- Meet or exceed daily and monthly collection targets.
- Follow all legal and ethical standards during calls.
Who We’re Looking For
We want reliable, positive, and driven people with:
- At least 6 months’ experience in collections, customer service, or telesales.
- A Matric (Grade 12) certificate or equivalent.
- A clear criminal and positive credit record.
- Strong communication skills (verbal and written).
- Basic computer literacy.
What’s In It for You?
- Top earnings with no limit on commission.
- Real career growth in a well-established company.
- Full training provided (15 days) plus ongoing support.
- Be part of a team that values positive impact, getting results, continuous improvement, and doing the right thing.
Working Hours
You’ll work up to 45 hours per week:
- Monday to Friday: Shifted between 07:00 and 20:30.
- Saturdays: Up to 2 per month, between 08:00 and 14:00.
Ready to Apply?
Apply now using your Indeed or LinkedIn profile.
This role is open in line with our Employment Equity Plan.
Only shortlisted candidates will be contacted for interviews (phone or in person).