 |
| Call Centre Agent |
| Job Title: | Call Centre Agent | Auto Pedigree | Spartan |
|---|---|
| Closing Date: | 2025/04/05 |
| Reference Number: | MOT250331-10 |
| Branch/Department: | Spartan |
| Job Type Classification: | Permanent |
| Location - Town / City: | Spartan, Kempton Park |
| Location - Province/Area: | Gauteng |
| Location - Country: | South Africa |
About the Position: Call Centre Agent at Auto Pedigree
Auto Pedigree, a leader in the car retail sales industry, is looking for a Call Centre Agent to join their team in Kempton Park (Spartan). This dynamic and fast-paced role is ideal for an individual who is professional, friendly, patient, and driven by targets. The primary goal of this position is to ensure customer satisfaction, increase business growth, and manage customer relationships through effective call handling and problem-solving.
Key Responsibilities
1. Call Handling
- Provide clients with clear information about the company's procedures and finance options.
- Manage customer inquiries and ensure prompt responses to requests.
- Build customer interest in Auto Pedigree's products and services.
- Follow up on customer inquiries to ensure timely feedback.
2. Problem Solving
- Develop logical solutions for customer issues.
- Escalate priority problems as necessary.
- Maintain professionalism in difficult situations.
- Resolve issues efficiently and professionally.
3. Administrative Duties
- Update the Lead Management System with relevant feedback.
- Maintain accurate reports on all customer activities.
- Handle email correspondence from clients.
4. Customer Service
- Respond promptly to customer needs and ensure excellent service.
- Promote brand awareness and drive customer interest through service offerings.
5. Miscellaneous
- Attend sales meetings and training sessions.
- Adhere to department SOPs and company policies.
- Take on additional duties as required.
Minimum Requirements
To apply for the Call Centre Agent position at Auto Pedigree, candidates must meet the following criteria:
- Grade 12/Senior Certificate.
- NCA accreditation.
- 2 years of relevant experience in call centre sales.
- Computer literate with a high level of competence in Excel and Outlook.
- Valid South African ID.
- Valid driver’s license.
Skills and Personal Attributes
- Strong customer service orientation.
- Target-driven with the ability to meet deadlines.
- Excellent time management and attention to detail.
- Good social skills and team collaboration.
- Knowledge of telephone etiquette and sales marketing.
- Ability to work under pressure and handle unexpected demands.
- Sales and marketing skills and knowledge of NCA regulations.
Why Choose Auto Pedigree?
Working at Auto Pedigree means joining a well-established company with a focus on providing exceptional service and career growth. As a Call Centre Agent, you’ll gain valuable experience in customer service and sales while contributing to the company’s growth and success.
How to Apply
If you meet the above requirements and are excited to start your career with Auto Pedigree, apply for the Call Centre Agent position today! The closing date for applications is April 5, 2025.
For more details, visit the Auto Pedigree website or contact their recruitment team.