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| Call centre |
| Job Title: | Customer Care Specialist - Tech Support (On-site) |
|---|---|
| Location: | Sandton, Gauteng, South Africa |
| Job Type: | Full Time |
| Experience Level: | Mid-Level |
Job Opportunity: Customer Care Specialist - Tech Support (On-site) – Sandton, Gauteng, South Africa
Are you passionate about solving problems and helping others? Do you thrive in troubleshooting and providing quick, effective solutions? ClearSource is looking for a Customer Care Specialist - Tech Support to join our team in Sandton, Gauteng, South Africa. If you're a problem-solver with a strong customer service mindset, this is the role for you!
What You'll Do as a Customer Care Specialist:
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Provide Technical Support: Assist customers with inquiries about product features and troubleshoot technical issues with smart products such as grills and meat thermometers.
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Diagnose and Resolve Issues: Use a combination of customer input, app data, and your problem-solving skills to resolve product issues.
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Deliver Exceptional Service: Ensure each customer interaction is handled with patience and care, creating a positive experience for every customer.
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Collaborate with the Team: Work with your Team Lead to meet key performance indicators (KPIs), such as customer satisfaction (CSAT), service levels, and schedule adherence.
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Continuous Improvement: Enhance your skills and knowledge through ongoing coaching and feedback, ensuring you deliver an excellent customer experience.
What We're Looking For:
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Education: High school diploma (or equivalent).
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Experience: At least 1 year of experience in a call center or customer support role, preferably with technology or smart devices.
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Skills: Strong English communication skills (B2+ or higher), with a focus on delivering clear, friendly, and efficient support.
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Customer-First Mindset: Ability to listen, empathize, and provide accurate solutions quickly and effectively.
Why ClearSource?
ClearSource is a global BPO with a core purpose of "Making Lives Better". We are committed to creating an exceptional customer experience, and our values reflect our passion for customer service:
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Customer First: We prioritize creating exceptional customer experiences.
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Personal Accountability: We take ownership and do the right thing.
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Humble Courage: We embrace feedback and use it to improve.
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Hungry: We strive to do our best every day.
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Happy & Healthy: We believe in living well and choosing well.
If these values resonate with you, join our team and become part of a company that cares about your growth and success!
What We Offer:
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Competitive Salary: Receive a salary that reflects your skills and experience.
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Career Growth: Opportunities for career advancement and professional development.
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Comprehensive Benefits: Medical aid, retirement fund, and risk policy (funeral, life & disability cover).
Join ClearSource today and discover why we are an employer of choice. Apply now and take the next step in your career!