 |
| Call Centre |
| Job Title: | Call Centre Agent Customer Acquisition |
|---|---|
| Company: | Vodacom |
| Position: | Credit Vetting Specialist |
| Requisition ID: | 258915 |
| Location: | Midrand, Vodacom Campus |
| Posted On: | 12th March 2025 |
| Closing Date: | 24th March 2025 |
Join Vodacom's Credit Vetting Operations Team Apply Now!
Why Vodacom?
Vodacom is the #1 Top Employer in South Africa for 2025, certified by the Top Employer Institute. We believe in putting people first, fostering a culture of growth, inclusion, and innovation. Join us to be part of a company that values diversity and supports your career journey.
Role Purpose
We are looking for a Credit Vetting Specialist to join our Credit Vetting Operations team. This role involves processing applications for credit vetting, activations, and transfer of ownership, with a focus on accurate assessments and excellent customer service. If you have experience in credit vetting and a passion for helping customers, this is the perfect opportunity for you!
Key Responsibilities:
- Credit Vetting and Assessment: Assess credit vetting requests escalated for manual review, ensuring compliance with company policies and guidelines.
- Customer Verification: Validate and verify customer information accurately before activating post-paid services.
- System Management: Create and activate customer services on Vodacom’s billing system, ensuring accuracy and timeliness.
- Transfer of Ownership: Process requests for transferring ownership of subscriber services on the Vodacom billing system.
- Customer Support: Provide telephonic support to trade partners and customers, answering queries related to credit vetting, activation, and ownership transfers.
- Issue Resolution: Resolve escalated queries efficiently, ensuring compliance with Vodacom’s policies and providing clear explanations to customers.
Ideal Candidate Requirements:
- Experience: At least 2 years of relevant experience, with 1 year in a call center environment (credit vetting experience is essential).
- Education: Grade 12 certificate is required. A Credit-related Diploma is highly desirable.
- Skills & Knowledge:
- Strong knowledge of the credit vetting process and decision-making.
- Proficiency in customer verification, validation, and activation processes.
- Experience with Vodacom's billing system (desirable).
- Proficient in Microsoft Office and data capturing.
- Excellent communication, problem-solving, and interpersonal skills.
- the capacity to efficiently manage time and work under pressure.
Job Benefits:
- Competitive salary and enticing incentive programs.
- Medical aid, retirement funds, and risk benefits.
- Exclusive cell phone, data, and fibre connection discounts.
- Special employee discounts from partner companies.
How to Apply:
Interested candidates are invited to submit their applications by 24th March 2025. To apply, please follow the application instructions listed on our website.
Location: Midrand, Vodacom Campus
Employment Equity: As an Equal Opportunities employer, Vodacom supports diversity and encourages individuals with disabilities to apply.
About Vodacom:
Vodacom is one of the leading telecommunications providers in South Africa, committed to fostering an inclusive and supportive work environment. Join us and contribute to our mission of delivering outstanding customer service while working with a team that values your growth.