 |
| Call centre |
| Job Title: | Call Centre Agent (8 Posts) at the City of Tshwane |
|---|---|
| Posting Date: | 26 February 2025 |
| Req ID: | CRMD032-2025 (E) |
| Location: | Any centre citywide |
| Job Type: | Permanent |
| Closing Date: | 11 March 2025 |
| Company: | City of Tshwane |
| Job Level and Salary: | Job Level: T10 |
| Salary Scale: | R335 844,00 – R466 452,00 per annum |
| The estimated compensation package | R459 401,00 – R625 640,00 per annum |
Are you trying to find a fulfilling job in customer service? The City of Tshwane is currently hiring Call Centre Agents to join its Virtual Contact Centre team. This is a great opportunity to become part of a dynamic team committed to serving the public with excellent customer service.
Job Overview
As a Call Centre Agent, you will be responsible for managing face-to-face, telephonic, and email interactions with customers. You will handle customer queries, process requests, resolve complaints, and provide information related to the City of Tshwane’s services. You will play a vital role in ensuring that customers receive prompt, efficient, and friendly service.
Job Requirements:
Candidates must fulfill the following requirements in order to be considered for this position:
Educational Requirements:
- Grade 12 (Matric)
Experience Requirements:
- At least 2 years of relevant experience in customer care and call centre operations.
- Familiarity with call centre technologies and systems.
Knowledge and Skills:
- Knowledge of City of Tshwane’s operations, billing processes, and Batho Pele principles (the customer service principles of “Putting People First”).
- Computer literacy, including proficiency in Excel, Word, and Outlook.
- Familiarity with SAP CIC and CRM is an added advantage.
Other Requirements:
- Must undergo a criminal record check and have fingerprints taken by TMPD at your own cost.
- Willingness to work at any regional customer care centre, depending on operational needs.
Key Competencies:
- Multilingualism and excellent verbal and written communication skills.
- Ability to work under pressure and meet deadlines.
- Strong organizational, planning, and leadership skills.
- Emotional intelligence, patience, and the ability to handle stress.
- Customer care skills and strong interpersonal abilities.
- Ability to resolve customer complaints and handle people management issues with tact and diplomacy.
Primary Responsibilities:
You will be in charge of the following as a call center agent:
- Handling customer queries through phone, email, or in-person interactions.
- Managing customer complaints and ensuring that issues are resolved efficiently.
- Locating and processing customer information to ensure timely service delivery.
- Building and maintaining positive relationships with both customers and colleagues.
- Capturing and recording customer requests for further processing.
- Meeting performance standards and contributing to the continuous improvement of customer service processes.
How to Apply:
If you meet the qualifications and are eager to contribute to improving customer service, apply for one of the 8 available positions before the closing date of 11 March 2025.
For more information, contact:
J Ramalepe: 012 358 9006
B Tau: 012 358 8857
Why Apply for This Call Centre Agent Position?
This position offers you the chance to work in a fast-paced and supportive environment where you can develop your skills in customer service. Additionally, the City of Tshwane offers competitive remuneration and benefits for employees.
If you are passionate about customer service and eager to make a difference, this is the ideal opportunity for you!