| Job Title: | IT 1st Line Support |
|---|---|
| Closing Date: | Not Specified |
| Job Type: | Permanent Full-Time |
| Job Reference: | 2025-6097 |
| Industry: | Information Technology |
| Location: | South Africa |
| Salary: | ZAR R12,000.00 – R16,000.00/Month |
Start Your Tech Career with an IT 1st Line Support Job at Kura
Introduction
Are you ready to launch your IT career in a company that prioritizes people development? This IT 1st Line Support job at Kura is a fantastic opportunity for skilled, service-oriented individuals who are passionate about technology and eager to grow in a dynamic work environment. Based in South Africa, this full-time role offers a solid salary, career progression, and hybrid work benefits.
What the Job Is About
As a Service Desk Analyst, you will serve as the first point of contact for internal staff, clients, and vendors. Your main responsibility will be to resolve technical issues efficiently and professionally while ensuring that Kura’s Service Desk processes align with ITIL standards. You will be expected to provide high-quality support and take full ownership of incoming incidents, service requests, and change problems.
Who Should Apply
If you’re someone who thrives under pressure, enjoys solving problems, and values excellent customer service, this IT 1st Line Support job at Kura is made for you. This role suits both experienced service desk professionals and tech-savvy individuals with a background in IT support who are looking to level up in their careers.
Skills Requirements
Essential Skills & Experience:
- Experience working on a Help Desk or Service Desk
- Knowledge of ITSM tools
- Strong O365 experience (user and group management)
- Effective problem-solving and troubleshooting skills
- Excellent verbal and written communication
- Friendly and professional with good telephone manners
- Experience with Windows 10 & 11, Internet browsers, and Office 2016–O365
- Basic understanding of PC hardware setup and configuration
- Ability to work calmly under pressure
Preferred Skills:
- Knowledge of Active Directory
- ITIL Foundation certification
- Basic networking concepts
- A+ Certification
Duties and Responsibilities
- Manage support tickets via the ServiceDesk tool
- Respond to queries quickly and resolve most issues at first contact
- Escalate unresolved issues to second-line support or external vendors
- Maintain SLA compliance by effectively managing call queues
- Assist users with hardware/software setup and troubleshooting
- Provide excellent customer service across all communication channels
- Ensure all IT support policies and procedures are followed
- Take part in process improvement and new support initiatives
Benefits
At Kura, people are the focus. In this IT 1st Line Support job at Kura, you’ll benefit from:
- Monthly salary: ZAR R12,000.00 – R16,000.00
- Bonus pay structure
- Hybrid working options
- Life assurance
- Maternity and paternity leave benefits
- Employee assistance programme
- Company pension scheme
- Access to employee discounts
- Continuous support and growth opportunities
How to Apply
Ready to apply? Kura is accepting applications now for the IT 1st Line Support role. The targeted job start date is 05 May 2025. To apply:
- Click the “Apply Now” button below
- Or email your application to careers@wearekura.com
Don’t miss out on this exciting opportunity to join a company that’s unrivalled in developing people.
Motivational Closing
Kura is more than just a workplace—it’s a space where people thrive. By joining as an IT 1st Line Support professional, you’ll become part of a company that invests in your success, listens to your ideas, and helps you reach your full potential. Whether you’re building your career or stepping into a new challenge, Kura is the place where you can grow, learn, and truly shine. Don’t wait—take that first step toward a rewarding tech future.
Apply Now
