 |
| Absa Vacancies |
| Job Title: | Junior Learnership |
|---|---|
| Company: | Absa |
| Location: | Johannesburg |
| Job Type: | Full-time |
| Posted on: | January 28, 2025 |
| Time Left to Apply: | Application deadline: February 2, 2025 |
| Job Requisition ID: | R-15971285 |
Are you ready to kickstart your career in banking? Absa Bank, a proudly African group with over 100 years of rich history, is offering a Junior Learnership position in Johannesburg. This opportunity allows you to gain valuable experience in learning and development services while working with a dynamic team. If you're passionate about customer service and want to contribute to shaping Africa’s future, this role is for you.
About Absa Bank: Absa Bank is a leading financial institution deeply rooted in Africa and committed to driving growth and positive change. With both regional and international expertise, Absa offers its employees opportunities to grow, develop, and thrive. By joining Absa, you will be part of a journey that empowers Africa's tomorrow.
Job Summary: As a Junior Learnership, you will coordinate the delivery of learning and development services, ensuring that predefined objectives are met according to agreed standard operating procedures (SOPs). You will manage administration tasks, interact with consultants, and ensure that targets are achieved. This is a full-time role with a focus on delivering exceptional customer service and improving knowledge.
Key Responsibilities:
- Customer Service Management: Work with inbound and outbound consultants to meet daily quality targets.
- Skill Development: Lead weekly skills audits to improve knowledge and instill correct behaviors within the team.
- Performance Achievement: Drive the team to meet quarterly performance contracts and service level agreements.
- Coaching and Assessments: Ensure that assessments are conducted and appropriate coaching sessions are delivered to help the team improve.
- Target Adherence: Maintain high productivity and service level adherence while minimizing outbound transfers.
Required Education:
- Certificate of Further Education and Training (FETC): Education, Training, and Development (Necessary).
Key Skills & Competencies:
- Strong communication and customer service skills
- Ability to lead a team and meet performance targets
- Knowledge of administration and learning development processes
Closing Date for Applications:
- End Date: February 2, 2025 (only 3 days left to apply!)
Equal Opportunity Employer: Absa Bank is an equal opportunity and affirmative action employer. In line with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups to contribute to equitable demographic representation and diversity in the workforce.
Why Apply for This Junior Learnership?
- Work in a globally recognized bank with a strong African presence.
- Get hands-on experience in learning and development, administration, and customer service.
- Be part of a team that empowers Africa’s future by contributing to meaningful growth and development.
How to Apply:
If you meet the criteria and are passionate about customer service, apply now before the closing date on February 2, 2025. Don’t miss out on this fantastic opportunity to build your career with Absa Bank.