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| Clover Vacancies |
| Job Title: | Learner: CSC (Customer Service Centre) |
|---|---|
| Job Type: | Learnership |
| Location: | Roodepoort, Gauteng, South Africa |
| Number of Positions: | 20 |
| Closing Date: | 28th January 2025 |
| Reference Number: | CLO250120-3 |
Ready to begin your career in customer service? Clover is offering an exciting learnership opportunity at their Call Centre located in Roodepoort, Gauteng. If you are passionate about providing excellent customer service and want to gain hands-on experience in a world-class call centre, this learnership is for you!
What is the Clover Call Centre Learnership?
This learnership offers the chance to work at Clover’s Customer Service Centre (CSC), located in Constantia Park, Roodepoort. During the learnership, you will spend time working in the call centre and attending classes as part of your learning journey. At the end of the learnership, successful participants will receive a National Qualification Framework (NQF) qualification and gain valuable experience in customer service.
What Are the Requirements?
To be eligible for the Clover Call Centre Learnership, applicants must meet the following criteria:
- Education: A completed Grade 12 (Matric) or an equivalent NQF Level 4 qualification.
- Grade 12 Results: You should have completed your Matric between 2020 and 2024.
- Subject Requirements: A minimum of 60% in English and either Mathematics or Maths Literacy.
- Computer Skills: You must have advanced computer literacy.
- Employment Status: You need to be currently unemployed.
- Previous Learnerships: Applicants should not have participated in any previous learnerships.
- Location: Preference will be given to applicants from the West Rand area, but all candidates are welcome to apply.
What Will You Be Doing?
During your time at Clover, you will:
- Provide Excellent Customer Service: Handle inbound and outbound customer interactions, resolve queries, and manage complaints.
- Capture and Confirm Orders: Ensure orders are accurately entered and confirmed according to company procedures.
- Promote Clover Products: Actively sell Clover and Principal products to customers, including offering new and additional products with special promotions.
- Teamwork and Cooperation: Collaborate with your colleagues to achieve common team objectives, support team goals, and participate in team meetings.
Skills You Will Develop
- Customer-Oriented Service: Learn how to interact with customers in a professional and helpful manner.
- Communication Skills: Improve your ability to communicate effectively with both customers and colleagues.
- Problem-Solving Skills: Enhance your ability to handle and resolve customer complaints and issues.
- Numerical and Organizational Skills: Gain the ability to apply numerical principles in order processing and maintain accurate records.
Why Should You Apply?
- Gain Practical Experience: Develop real-world skills while working in a customer service role at a leading South African brand.
- Earn a Qualification: Successfully complete the learnership and receive an NQF qualification.
- Career Growth Opportunities: This is a great entry point into the customer service industry, with potential for long-term career development.
How to Apply
To apply for the Clover Call Centre Learnership, ensure you meet the qualifications listed above and submit your application by January 28, 2025. Don’t miss out on this incredible opportunity to start your career in customer service and gain a valuable qualification!
Visit Clover’s official website or contact their HR department for more details and to apply.