 |
| Alteram vacancies |
| Company: | Alteram |
|---|---|
| Location: | Midrand Head Office |
| Job Type: | Temporary (0-1 Year Contract) |
| Job Posted: | 23 January 2025 |
| Division: | Customer Service |
| Work Type/Experience: | Entry Level, Intern, or Other Trained |
| Minimum Level of Experience: | Associate |
| Company Primary Industry: | Retail |
| Job Functional Area: | Customer Service |
| Closing Date: | 05 February 2025 |
Job Overview:
Are you an energetic and customer-focused individual with excellent communication skills? Join a dynamic team as a Call Centre Agent at the Midrand Head Office. In this role, you will be responsible for managing customer queries, handling escalations, and delivering top-tier customer service.
As a Call Centre Agent, you’ll be required to multitask, work well in a team, and demonstrate problem-solving abilities. The role demands attention to detail and adaptability to changing business priorities, as well as a strong commitment to customer excellence.
Key Responsibilities:
- Customer Handling & Escalations: Deal with demanding customers and escalations, ensuring that issues are resolved efficiently.
- Problem Solving: Utilize your analytical skills to provide solutions to customer queries.
- Teamwork: Collaborate effectively with colleagues to achieve company goals.
- Customer Excellence: Deliver exceptional service to customers and contribute to an outstanding customer experience.
- Adaptability: Quickly adjust to changing business priorities and challenges.
- Attention to Detail: Ensure that all customer interactions are handled with precision and care.
Qualification Requirements:
- Minimum: Matric certificate (Grade 12).
- Law-related Qualifications:
- NQF 5: Higher Certificate and Advanced National Vocational Certificate (will be an advantage).
- NQF 6: National Diploma and Advanced Certificate (an advantage).
- NQF 7: Bachelor's Degree, Advanced Diplomas, Post Graduate Certificates, and Bachelor of Technology (preferred).
- NQF 8: Honor’s Degree, Post Graduate Diploma, and Professional Qualifications (highly advantageous).
- Relevant Contact Centre Certification is an added advantage.
Experience:
- Minimum of 1 year’s experience in a customer service role.
- Knowledge of Contact Centre Technologies is important.
- Previous experience working with government service queries is beneficial.
Personal Characteristics:
- Communication Skills: Clear, concise, and professional in both written and verbal communication.
- Analytical Skills: Ability to understand and solve problems effectively.
- Presentation Skills: Capable of presenting ideas and solutions in a professional manner.
- Computer Literacy: Proficient in basic computer applications.
Why Apply?
This role offers the opportunity to be part of a growing and supportive team at the Midrand Head Office. You will gain valuable experience in a customer service role while contributing to the company’s mission to deliver outstanding service.
If you meet the qualifications and have the necessary experience, apply now to start your journey with this exciting opportunity. The closing date for applications is 05 February 2025, with the position set to start on 17 February 2025.